Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Pada Masa Covid-19

Abstract

This study aims to determine the relationship between service quality and road patient satisfaction during the Covid-19 pandemic at the Sei Pancur Health Center. The method used is quantitative using the Cross Sectional Study method. The results showed that the quality of service in the good category was indicated by the results of 55.6% or 55 outpatients from 99 samples. While the bad category that chose 44.4% or as many as 44 outpatients. For the level of patient satisfaction, 68.7% or 68 respondents said they were satisfied and 31.3% or 31 patients from 99 samples said they were not satisfied. The quality of service with outpatient satisfaction has no relationship as indicated by the result value of 0.547 > = 0.05. Conclusion: there is no strong relationship between service quality and patient satisfaction at the Sei Pancur Health Center. Suggestion: The Puskesmas should further improve the quality of services, especially regarding services during the Covid-19 pandemic, so that patients are satisfied.